Shipping policy

Last Updated: October 22, 2026

Thank you for shopping with Dhior. We are committed to providing a smooth and convenient shopping experience. This Shipping Policy explains how we process and ship orders, how shipping charges are calculated, and what you can expect after placing an order.

1. Order Processing

Unless otherwise stated on our website, orders are generally processed within 1 business day, excluding public holidays.

Orders placed after 12:00 PM, on weekends, or on public holidays may begin processing on the next business day.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking details, where available.

Please note that order processing times may vary during busy periods, promotional events, or due to circumstances beyond our control.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout, where applicable.

Delivery times are estimates and are not guaranteed. The delivery period begins after your order has been dispatched and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

We appreciate your patience if your shipment takes longer than expected.

3. Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before you complete your purchase. Charges may vary depending on your delivery location, order details, and selected shipping method.

Free standard shipping may be available on selected orders or promotional offers, as indicated at checkout.

4. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking link, if supported by the shipping method.

Please allow some time for tracking information to become available or update after dispatch.

If you experience difficulty tracking your shipment, please contact our customer support team for assistance.

5. Shipping Destinations

We currently ship orders within India, subject to service availability at your delivery address.

If international shipping becomes available, any applicable customs duties, import taxes, or other charges will be communicated as required before purchase. International shipments may also be subject to customs inspections and additional delivery delays.

6. Shipping Address Accuracy

Please ensure that your shipping address, PIN code, contact number, and other delivery details are accurate when placing your order.

If you need to correct your shipping address, contact us as soon as possible at contact@dhior.in.

We will do our best to assist with address corrections before dispatch; however, changes cannot be guaranteed once an order has been shipped.

7. Lost, Damaged, or Delayed Shipments

If your order is lost, arrives damaged, or is significantly delayed, please contact us at contact@dhior.in with your order number and relevant details.

We will review the issue and assist you with the appropriate next steps, including contacting the shipping carrier where necessary.

For items that arrive damaged or incorrect, please provide clear photographs and a brief description of the issue so we can assess your request in accordance with our applicable policies and legal obligations.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to accommodate your request if the order has not yet been processed or dispatched. Once an order is in transit, changes or cancellations may no longer be possible.

Where a cancellation or refund is approved, the refund will generally be issued to the original payment method, subject to the applicable refund process and payment provider timelines.

9. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer support team.

Dhior Customer Support

We appreciate your trust in Dhior and thank you for shopping with us.