Privacy policy

Last Updated: October 22, 2026

At Dhior, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, place an order, or communicate with us.

Our website, https://dhior.in, is powered by Shopify, which provides the platform that enables us to offer our products and services.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. If there is any conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will apply to those matters.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. It may include the following categories:

  • Contact Information: Your name, email address, phone number, billing address, and shipping address.

  • Payment Information: Payment method, transaction details, payment confirmations, and related financial information processed through our payment providers.

  • Account Information: Your username, password, account preferences, and settings, where applicable.

  • Order and Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

  • Customer Communications: Information you provide when contacting our customer support team or submitting an enquiry.

  • Device Information: Information about your device, browser, IP address, and network connection.

  • Website Usage Information: Information about how and when you interact with our website, including browsing activity and interactions with our services.

We may collect or process this information where necessary to operate our store, provide our services, and comply with applicable laws.

2. How We Collect Personal Information

We may collect personal information through the following sources:

  • Directly from you: When you place an order, create an account, complete a form, contact us, or otherwise provide information.

  • Automatically: Through cookies and similar technologies when you browse or interact with our website.

  • Through service providers: From providers that help us operate our website, process payments, provide customer support, or deliver orders.

  • From partners or third parties: Where permitted by applicable law and relevant privacy notices.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Service Delivery

To process payments, confirm orders, arrange shipping, provide tracking information where available, manage returns and exchanges, and respond to order-related enquiries.

Customer Support and Communication

To answer questions, resolve issues, provide updates about your orders, and maintain our relationship with you.

Website Improvement and Personalisation

To understand how customers use our website, improve our services, remember relevant preferences, and provide a more convenient shopping experience.

Marketing and Promotions

Where permitted by applicable law and your preferences, we may use your information to send promotional communications or display relevant advertisements. You can opt out of marketing emails using the unsubscribe option provided in those emails.

Security and Fraud Prevention

To protect customer accounts, verify transactions, detect suspicious activity, prevent fraud, and maintain the security of our website and services.

Legal and Regulatory Compliance

To comply with applicable laws, respond to valid legal requests, enforce our policies, and protect the rights, property, and safety of Dhior, our customers, and others.

4. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and, where applicable, support analytics and advertising.

Your browser or device may provide options to manage cookies. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

5. How We Share Personal Information

We may share personal information with third parties where necessary for legitimate business purposes, subject to applicable law and this Privacy Policy. These parties may include:

  • Shopify: To host and operate our online store and provide related platform services.

  • Payment Providers: To process payments and help protect transactions.

  • Shipping and Fulfilment Providers: To deliver orders and manage shipment-related services.

  • Technology and Service Providers: Such as website hosting, analytics, customer support, security, and cloud service providers, where used.

  • Marketing and Advertising Partners: Where applicable, to support promotional activities and advertising in accordance with relevant privacy choices and legal requirements.

  • Legal or Regulatory Authorities: When disclosure is required by law or necessary to respond to valid legal processes.

  • Business Successors or Affiliates: Where relevant to a merger, restructuring, business transfer, or similar transaction.

We may also share information when you request or authorise us to do so, or where otherwise permitted by applicable law.

Third-party service providers may process information in accordance with their own privacy policies and applicable contractual obligations.

6. Our Relationship with Shopify

Dhior's online store is hosted by Shopify. Shopify processes certain personal information relating to your use of our store to provide and improve its platform and related services.

Information submitted through our website may be transmitted to Shopify and to service providers involved in operating our store. These providers may process information in countries other than your country of residence, subject to applicable requirements.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about privacy options that may be available to you in relation to information processed by Shopify.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms that are not owned or controlled by Dhior.

We are not responsible for the privacy, security, or content practices of these third parties. Before sharing personal information with them, we encourage you to review their applicable privacy policies and terms.

The inclusion of a third-party link on our website does not necessarily mean that Dhior endorses that website or its services.

8. Children's Privacy

Our services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information to us inappropriately, please contact us using the details provided below so we can review the matter and take appropriate action where required by law.

9. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, and meeting legal or regulatory obligations.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request a copy of certain personal information or its transfer, where legally available.

  • Manage your marketing communication preferences.

  • Exercise other privacy rights available under applicable law.

To unsubscribe from promotional emails, use the unsubscribe link included in the relevant email. You may continue to receive essential non-promotional messages, such as order confirmations and service-related updates.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before processing a request, as permitted or required by law. We will handle requests in accordance with applicable legal requirements.

11. Complaints and Privacy Concerns

If you have a question, concern, or complaint about how your personal information is handled, please contact us at contact@dhior.in.

We will review your concern and respond as appropriate. Depending on your location and applicable law, you may also have the right to contact a relevant data protection or regulatory authority.

12. International Data Transfers

Your personal information may be stored or processed in countries other than the country in which you reside, depending on the services and providers used to operate our store.

Where applicable law requires safeguards for international transfers, we will rely on appropriate legal mechanisms and safeguards for those transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal and regulatory requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We will provide additional notice where required by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or need further information about our privacy practices, please contact us:

Dhior

  • Website: https://dhior.in

  • Email: contact@dhior.in

  • WhatsApp / Phone: +91 98114 39364

  • Address: F-19, Mezzanine Floor, Mayapuri Industrial Area, Phase II, West Delhi, Delhi – 110064, India.

Thank you for trusting Dhior. We are committed to treating your personal information with care and transparency.